Address for all transactions with Tetford Fabrics
30 South Street
Telephone: 01472 859412
Proprieter: Sarah Scott Smith
The contract between you the customer, and us Tetford Fabrics, will not deem to be in force until such time as we confirm, in writing or by email, that we have accepted your order. The contract shall be in accordance with all the laws and statutes in force in the United Kingdom, and specifically the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No 2334).
Our usual office hours are Tuesday to Saturday 10am to 4.30pm. We do our best to respond to your enquiry within 24 hours (Tuesday to Saturday). Telephone: 01472 859412 Email: firstname.lastname@example.org
Orders are subject to availability. Many of our fabrics are discontinued designs and our stock may be the last available of a particular design. On each fabric description page the listed ‘quantity available’ is a general guide, and there may be a reservation on all or some of that quantity for an earlier interested party awaiting receipt of their fabric sample. Should you request a sample of the same fabric then we would let you know that your later reservation would be on a ‘2nd refusal’ basis.
We always advise a sample is requested prior to placing a definite order. Screen colour settings vary considerably
and your screen may not be displaying an accurate representation of the fabric’s true colour.
Up to 3 samples are provided free of charge. Should you require more than 3 samples please telephone or email to discuss your requirements with Sarah – this will help to ensure you receive the most appropriate samples for your intended project.
Click ‘request sample’ on the fabric description page and enter the quantity (in metres) you think you are likely to need for your project - this quantity will then be reserved for 5 days from the day your sample is posted. This will give you time to inspect the fabric in-situ, where it may appear different under varying light conditions throughout the day.
We always appreciate a quick email if you immediately decide the fabric is not suitable, but if we have not heard from you after 5 days then your reserved fabric will be returned to available stock. Just let us know if you need a longer ‘decision time’, then if there are no other interested parties we will be more than happy to extend your reservation.
When you have received your sample/s and placed your definite order, your fabric will be rolled through, checked and measured then payment will be requested. Payments are accepted by BACS (a bank transfer direct to our bank), or online by credit/debit card (please request this payment method then you will be emailed a direct link to our secure Worldpay page where you can make an online payment).
Should you prefer to order without seeing a sample please note our returns policy below.
Orders are subject to availability. Many of our fabrics are discontinued designs and our stock may be the last available of a particular design. On each fabric’s description page the listed ‘quantity available’ is a general guide, and there may be a reservation on all or some of that quantity for an earlier interested party awaiting receipt of their fabric sample. In the unlikely event you were to place an order for a reserved fabric you would have ‘2nd refusal’ and the opportunity to buy it if, and as soon as, it became available again.
You can place your order by clicking ‘order fabric’ from the fabric description page, or by telephone or email. At this point no payment will be requested.
On receipt of your order the fabric will be rolled through, checked and measured, then payment will be requested. Payments are accepted by BACS (a bank transfer direct to our bank), or via a PayPal invoice should you prefer to pay by card.
All deliveries are tracked and require a signature on arrival.
UK postage for small orders weighing less than 2kg (3-4 metres of lighter weight curtain fabric or 1-2 metres of heavier upholstery fabric), with the fabric packed FOLDED:
£4.00 - 2nd Class postage
£6.50 - 1st Class postage
Courier delivery (over 2kg) with the fabric packed FOLDED, to MOST MAINLAND UK addresses via 24-48hr delivery service:
Order value less than £100: £10.00 delivery charge
Order value £100-£149: £5.00 delivery charge
Order value exceeding £150.00: free delivery
ROLLED fabric delivery: Courier charges for long parcels have hugely increased recently as they require manual handling within the now automated sorting facilities. For fabric packed rolled on a tube delivery will be charged at cost but discounted as above by £5 or £10 according to order value. Estimates will be provided on request as prices are dependent on parcel weight and size, but start at £20 (excluding the order value discounts mentioned above).
Delivery charges for Highlands and Islands, Northern Ireland and Isle of Wight are dependent on weight and parcel value and will be estimated on request.
All risks in the goods pass to the Customer on delivery.
Although we may suggest uses for fabrics it is the Buyer's responsibility to ascertain suitability of the fabric for its intended use. For use in public areas or for upholstery and loose covers, the Buyer must ensure fabrics are suitably treated to comply with current Fire Safety Regulations.
We will not accept any liability for any loss or damage or deterioration in condition to any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or general application.
All goods are supplied on the condition that our liability for any fault or defect in the quality, condition, description or suitability for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods.
Orders can be cancelled within 14 days of receipt of the goods, and must be notified in writing or by email BEFORE returning the goods. The Customer will be required to return the goods at their own expense. We advise using a traceable and insured service to minimise the possibility of loss or damage.
All goods which have been cut or processed in any way by the customer are deemed to have been accepted by
the customer and therefore cannot be returned or exchanged.
Returned goods must be well packaged and be in the same condition as when they were received by the customer - we may not be able to offer a refund if reasonable care has not been taken with the goods (particularly if fabric has been removed from the tube and creased). Refunds on returns will exclude the cost of the return carriage, unless the goods were incorrectly supplied or faulty, and will be paid via the same method used by the Customer to purchase the goods.
Please check your order carefully on receipt. Any complaint in respect of faults must be made in writing or by email within 28 days of receipt of the goods. No claim will be accepted AFTER the fabric has been cut or processed in any way by the Customer, despite being faulty. Refunds on faulty goods, returned in the same condition as when they were received by the Customer, will be paid via the same method used by the Customer to purchase the goods, and will include all carriage costs.
During the course of the contract between us, for the purpose of fulfilling that contract, we may record the
Your telephone number
Your email address
and these details will be shared with our delivery company only for the purpose of delivering your order.
We do not hold on electronic data storage, or otherwise record, any credit/debit card details provided for payment of your order.
Any further information is held only for the specific purpose of normal business practice.
We do not collect and store information for reasons beyond the immediate contract.
We will not contact you by email unless it is for the direct purpose of or in relation to the contract, or unless you have requested we do so.
We do not pass any information to third parties (other than to our courier as mentioned above) unless required to do so by law.
You may at any time request details of the information we hold about you, and we will repair any inconsistencies, errors or omissions to that data.
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