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The Contract
The contract between you the customer, and us Tetford Fabrics, will not deem to be in force until such time as we confirm, in writing or by email, that we have accepted your order. The contract shall be in accordance with all the laws and statutes in force in the United Kingdom, and specifically the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No 2334).
Processing Your Order
Orders are subject to availability. Because most of our fabrics are discontinued designs our stock may be the last available of a particular design. Quantities listed are a general guide only. We do our best to respond to your order/query within 48 hours. We will contact you by email or telephone in the first instance to confirm availability of the goods. We prefer to send a sample for your approval before despatching the goods. We will keep your order on reserve for 5 days after posting the sample, awaiting your approval. If we have not heard from you within 5 days the reserved goods will be returned to available stock. Should you prefer to order without seeing a sample please note our returns policy.
Delivery Charges
Our standard courier delivery charge is £8.95 within mainland UK or £15.95 to the Scottish Highlands and Islands. If you are ordering a small quantity of fabric we may be able to pack this folded and send via Royal Mail to reduce the delivery charge. Orders exceeding £150 are delivered free of charge within mainland UK or charged at £7.00 to the Scottish Highlands and Islands.
Limit of Liability
All risks in the goods pass to the Customer on delivery.
Although we may suggest uses for fabrics it is the Buyer's responsibility to ascertain suitability of the fabric for it's intended use. For use in public areas or for upholstery, the Buyer must ensure fabrics are suitably treated to comply with current Fire Safety Regulations.
We will not accept any liability for any loss or damage or deterioration in condition to any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or general application.
All goods are supplied on the condition that our liability for any fault or defect in the quality, condition, description or suitability for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods.
Order Cancellation
We give all our customers the right to cancel their order within 14 days of receipt of the goods, which must be notified in writing or by email. Please note our returns policy.
Returns Policy
All goods which have been cut or processed in any way by the customer are deemed to have been accepted by the customer and therefore cannot be returned or exchanged. Please inform us in writing or by email before returning goods, and within 14 days of receipt. Goods returned must be well packaged and be in the same condition as when they were received by the customer. Unfortunately, we may not be able to offer a refund if reasonable care has not been taken with the goods (particularly if fabric has been removed from the tube and creased). Refunds on returns will EXCLUDE ALL delivery costs, unless the goods were incorrectly supplied or faulty, and will be paid by cheque within 14 days of receipt by us of the returned goods.
Complaints/Faulty Goods
Please check your order carefully on receipt. Any complaint in respect of faults must be made in writing or by email within 28 days of receipt of the goods. No claim will be accepted AFTER the fabric has been cut or processed in any way by the customer, despite being faulty. Refunds on faulty goods, returned in the same condition as they were when received by the customer, will be paid by cheque, including all delivery costs, within 7 days of receipt by us of the returned goods.
Data Protection (What information do we keep and why)
During the course of the contract between us, for the purpose of fulfilling that contract, we may keep the following information:-
Your name
Your address
Your telephone number
Your email address
Your credit/debit card details
We do not collect and store information for reasons beyond the immediate contract. We do not pass any information to third parties. You may at any time during the contract period ask to see the information we keep pertaining to you and we will repair any inconsistencies, errors or omissions to that data. Following the contract, we destroy and do not hold on electronic data storage, any information pertaining to the contract. Any further information is held only for the specific purposes of normal business practice. We will not contact you by email unless it is for the direct purpose of or in relation to the contract.
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